Blogged: 2 different customer reporting issues last week were solved by standardising data definitions and reports - read more
Cloud Ursa's Iain Clements recently blogged about a requirement to keep Close Date's static on Opportunity records.
I thought this article was interesting as it delves into the history of CTI and I hadn't quite appreciated that the original PSTN (Public Switched Telephone Network) was a form of CTI. Voicemails as well, which are so common now, were a new invention a few years ago.
A recent article on the Tenfold website caught my eye with the headline "Should There Be A Trade-off Between Good Data and Productivity?".